The free baggage allowance will vary slightly, depending on the class of service in which you are traveling:

Business Class

Passengers traveling in Business Class may check in  2 pieces of luggage. Each of the bags may weigh a maximum of 70 pounds. 

Economy Class

Passengers traveling in Economy Class may check in 2 pieces of luggage, however the maximum weight of either bag may not be more than 50 pounds.

Additional pieces of luggage will be subject to excess baggage charges payable at the airport only.   Similarly, any bags that exceed the free allowance  will be subject to the payment of  excess baggage charges varying in accordance with  the actual weight or size of the bag(s).

Carry on Baggage

We wish to advise all passengers that, for safety, security and space  limitations, carry-on  baggage will be STRICTLY limited to one per passenger for a maximum weight of 11 pounds (5kg) and a maximum total dimension (height + width + length measured one time each) of 45 inches (115 cm).

Infant Baggage Allowance

Infants (from 1 day to second birthday not reached) are allowed one bag to carry on board not to exceed 5lbs (2kg.) plus a stroller or car seat as checked luggage.

Eurofly is a “pet-friendly” airline and offers passengers the possibility to travel together with their pets.  The transport of pets is subject to certain requirements and charges.  The combined weight of the animal and its container will determine whether it travels in the passenger cabin or in the hold as well as the applicable fee to be paid.  Because there is a limit to the number of animals permitted on any flight ~ be it in the passenger cabin or in the hold ~ it is imperative that the passenger advise Eurofly at the time of reservation that they intend to travel with a pet.

Transportation of Pets in the Passenger Cabin

The following regulations are always in effect for the carriage of live animals in the passenger cabin:

• Animals accepted in the cabin on board Eurofly services include: dogs, cats, singing birds (special health requirements are in effect for parrots), rabbits, guinea pigs and hamsters.  For all other species, kindly contact the Eurofly call center.
• Only three animals are allowed in the cabin on trans-Atlantic flights: one in the business class cabin and two in the economy class cabin.   On those occasions when there are two passengers transporting a pet on the same flight in economy class, one passenger will be seated at the front of the aircraft and the other one at the rear.  These seats will be assigned at the airport on a first-come-first-serve basis only.  NO passenger traveling with a pet shall be assigned seats by the emergency exits.
• The maximum weight of the animal and container may not exceed 22 pounds (10kg).  The same limitation applies if there are 2 small animals in the same container.
• Passengers, themselves, must provide a sturdy waterproof container for the animal.  The animal must remain in the container for the entire duration of the flight.   The requirements for the container are:
  • It must be large enough to allow the pet to assume a normal standing position.
  • It must be adequately ventilated, waterproof and made of a material strong enough to ensure that the animal is unable to destroy it from inside.
  • It must be securely fastened shut.
  • The maximum measurements of the container allowable in the cabin are:
  • (height x width x depth)  in: 11 x 13 x 19      cm:  29 x 35 x 48                   

The passenger must provide ample food for the pet to last the entire flight.

The cost to transport a pet in the passenger cabin is $75.00 one way.

Transportation of pets in the “hold”

Pets and containers that exceed the weight and measurements allowable for transport in the passenger cabin shall be transported in the “hold” of the aircraft.  The hold is both pressurized and climatized for the safe and comfortable transport of the animal.  On the A-330 aircraft, a maximum of 3 animals may be accepted in the hold.  Carriage of a live animal in the hold is always subject to the final approval of the Captain of the aircraft.
 
As in the case of the Pet in Cabin, the passenger must provide a suitable waterproof container for the animal.   Except for the physical measurements, the requirements for the container are the same as those stipulated for the pet in the passenger cabin.

The cost to transport a live animal in the hold of the aircraft is $160.00 each way.

Service Dogs

Eurofly recognizes and respects the special needs of disabled passengers who require the assistance of service dogs.  Service dogs are transported in the passenger cabin free of charge.  Passengers traveling with service dogs need only present certification that the dog is, in fact,  a certified service animal.

Service dogs need not be kept in containers when transported in the passenger cabin. However, they must be muzzled and kept on a leash for the entire flight.

As service dogs are included in the maximum number of animals allowed to travel in the passenger cabin, the request MUST be made at the time of reservation.

Health and Documentation Requirements for Animals Entering Italy

Italian authorities impose specific requirements for the importation of domestic animals into Italy.  At check-in, passengers will be asked to present the required health and vaccination certificates as required by the Italian authorities.  The passenger is ultimately responsible for securing the correct health documentation for their pets.  Passengers are kindly requested to contact  the Italian Consulate for the most updated information on  health documentation for their pets.

At this time, Eurofly does NOT offer senior citizen discounts.

At this time, Eurofly does NOT have a Frequent Flyer mileage program of its own.  nor do we accept miles accrued under other airlines’ frequent-flyer programs.

 Eurofly does not have on-board facilities for transporting stretcher passengers.  Neither is the aircraft equipped to provide life-sustaining oxygen therapy.

Please also bear in mind that at no time can a passenger’s own oxygen-producing apparatus be used on flights of Eurofly.

Children who have not yet reached their 12th birthday may not travel alone and MUST be accompanied by an adult at least 18 years of age.  If such a child is traveling with an adult who is not the parent or legal guardian, we require a notarized letter from the parent or legal guardian stating the full name of that person as well as their passport number.  This letter should be faxed to our main office at 973-338-1658 at least two weeks prior to the departure of the child.  The original letter shall be surrendered to the staff at JFK.  A copy of the same letter should be in the passengers’ possession for the return journey.

Eurofly is very attentive to the needs of all passengers requiring special assistance.   To ensure that wheelchairs will be available for departure as well as transit and arrival, we ask that you kindly make the request for a wheelchair at the time of booking.    For those passengers who arrive at the airport with no prior request for this service, all efforts shall be made by our staff to secure a wheelchair, however, there may be somewhat of a wait before the service becomes available.

A passenger’s own wheelchair will be transported free of charge.  The chair may be used as far as the gate area, at which time the passenger will be given a claim check for the wheelchair and it shall then be loaded manually into the aircraft hold.  Should further assistance to board the aircraft be required, the gate staff shall see that it is provided.

At this time, advance seat assignment is not possible. 

Eurofly check-in counters are located in Terminal 4 at JFK and open for check-in 4 hours prior to the scheduled departure time of each flight.  As flights may be full and lines at both check-in and security checkpoints may take time, we earnestly suggest that all passengers in your travel group be at our terminal not less than 3 hours prior to the scheduled departure of the flight.  Check-in closes one hour prior to departure and passengers arriving less than one hour prior to departure will not be accepted.

Please take a moment to verify that you and those traveling with you have valid passports and that these passports shall not have expired by the time your journey begins.  Also, it is of utmost importance that the names printed on your airline tickets match perfectly the names as they appear on the passports.  American citizens do not need a visa to enter Italy provided that their stay in Italy does NOT exceed 90 days.  If any of the passengers in your travel group have other than American passports, kindly have them contact the Italian Consulate in New York City to determine if they require visas for entrance into Italy.

An infant is any passenger that has not reached their 2nd birthday at the time of travel. Kindly rest assured that we at Eurofly will make every effort to ensure the comfort and safety of infants on board.

Infants must be held by the parents throughout the entire duration of the flight.  Infant bassinets are available but must be requested at the moment the reservation is made. Eurofly will NOT sell a seat at full fare to accommodate an infant.  Passengers traveling with infants will be assigned specific seats.  The use of infant car seats in the passenger cabin is not allowed.

Infants (from 1 day to second birthday not reached) are allowed one bag to carry on board not to exceed 5lbs (2kg.) plus a stroller or car seat as checked luggage.

Eurofly’s North American gateway at this time is John F. Kennedy airport in New York.  Passengers originating in other North American cities and connecting to Eurofly at JFK will have to purchase separate air tickets from their city of origination to the New York area.  We caution you to be sure to allow the prescribed connecting time i.e., the minimum time established to transfer from one flight to the other.  Be aware that there are 3 airports in the New York area:  JFK, La Guardia and Newark, and the minimum connecting times will vary greatly. 

Delayed or Missing Baggage:

Every day, Eurofly transports thousands of passenger bags system wide.  Unfortunately, there are occasions when bags do not arrive with the passenger.   Rest assured that we will do our best to prevent any further inconvenience and find a solution as soon as possible.

We ask that you kindly follow the procedure detailed below so as to ensure a swift handling of your claim:

• When opening your LOST BAG FILE at the Lost & Found office at the airport of your arrival, please make sure that the name in your Property Irregularity Report (PIR) corresponds to the name registered on the bag-tag of your missing luggage. This is of utmost importance.
• When requesting information about your claim, always quote the file reference number as it appears on your copy of the PIR that the Lost and Found agents will give you.
• The Lost & Found Department of the airport where your claim was made will handle the PRIMARY TRACING of the bag(s) for the first 5 days after the report is filed.
• If your luggage is still missing after the first 5 days of Primary Tracing, you must send a FAX to our CUSTOMER CARE Department (011-39-02-266-24-822), or an e-mail to eurofly.bagagli@mondial-assistance.it and provide us with a detailed list of the contents of the missing bag(s). Please give as much helpful information as possible, such as brand names, colors, quantities etc.
• Once this information is received, it will be loaded into the World Tracer software system and will serve to help us identify your bag(s). This in-depth SECONDARY TRACING period shall last for 45 days. If, after that period, your baggage is still not located, Eurofly will contact you with an offer of compensation.
• You may contact our Customer Care Department Monday through Friday from 9 a.m. to 6 p.m. (Italian local time), by dialing 011-39-02-266-09-122 for any information.
• Any claim for refund of first necessity expenses resulting from delayed or missing baggage may be FAXed to us at 011-39-02-266-24-822 within 21 days of the day of your arrival. You may also send all written correspondence to:
            Eurofly
            Ufficio Gestione Danni al Bagaglio
            Via Ampere 30,
            20121 Milano
            Italy

Paying for Your tickets:

Payment by credit card is required at the time of reservation.  Eurofly gladly accepts American Express, Visa and Master Card.

Delivery of Tickets

Tickets will be sent to the email address provided at the time of your reservation. Paper tickets are available at an additional cost. Please refer to our Terms and Conditions.

Lost Ticket Procedure

In the unlikely event that tickets are lost or stolen, the passenger must provide the following documents:

• A police report indicating the circumstances surrounding the loss or theft.
• Compilation of a “Lost Ticket Indemnity” form.  This form can be e-mailed either to a passenger or to a travel agent.
• Payment of a non-refundable $100.00 processing fee for each ticket lost.

Please note that if a police report cannot be secured, the passenger(s) must purchase completely new tickets.  After a waiting period of about 6 months, the lost / stolen ticket(s)  will be refunded if they have not been used.

We would like all passengers to be fully aware that all fare levels are subject to penalties for itinerary changes, cancellations and “no-show” (i.e.,cancellations or changes made within 24 hours prior to departure).  These penalties vary with the type of fare and number of days prior to the original departure that such changes or cancellations are advised.   Eurofly does offer an inexpensive insurance policy to cover passengers for unforeseen circumstances that may cause them to alter their itineraries.
Kindly refer to the “terms and conditions” part of your invoice.

---

In those cases where more than one class of service appear in the same itinerary, the rules of the most restrictive class of service shall apply to the entire itinerary.

---